SachDesk builds Samvaads
Support that keeps up with your customers.
Every conversation, ticket, customer record, journey, and campaign in one workspace, with AI that helps your team instead of replacing it.
Sign up or book a walkthrough here. Your workspace lives on samvaads.com.
Works with the channels and tools you already use
- Messenger
- Telegram
- SMS
- Voice
- Website chat
- Slack
- Microsoft Teams
- Shopify
- WooCommerce
One product, four jobs
Most teams end up with a helpdesk, a CRM, a marketing tool, and something for AI. Samvaads is all four, which is why the customer record and the conversation never drift apart.
Do the work
A shared inbox across every channel, tickets with owners and SLA clocks, a knowledge base, and dashboards that show where the queue actually stands.
Inbox and tickets →Know the customer
Contacts that hold every channel identity a person uses, accounts for the businesses behind them, and segments that keep themselves up to date.
Contacts and accounts →Keep in touch
Customer journeys that run on events and store activity, plus campaigns for WhatsApp, SMS, and email with a builder your marketing team can use.
Journeys and campaigns →Add the AI
Copilot drafts and summarizes for the agent. AI agents you design on a canvas reply to customers themselves, then hand back to a human.
Click through it, or sit back and watch
An interactive tour of the product, or a one-minute reel of the highlights. No sign-up required.
Inbox. Every channel in one shared inbox — WhatsApp, Instagram, email, SMS, and voice.
From first message to follow-up
Every channel, one queue
WhatsApp, Instagram, Messenger, Telegram, SMS, email, the website widget, and phone calls arrive in the same place, with the whole history attached. If a channel is missing, you can connect it yourself.
- Assign, filter, and watch the team queue rather than a personal inbox
- Turn any conversation into a ticket without losing the messages
- Calls, comments, and DMs sit beside each other, not in separate tools
The follow-up runs itself
Journeys follow the customer rather than the ticket. Draw the flow once, publish it, and contacts enter on a store event, an API call, or something they did in Samvaads.
- Waits, branches, and sends on a visual canvas
- Triggered by Shopify and WooCommerce events, your own API, or activity in the product
- Enrollment and per-step performance you can watch before you scale it up
Two kinds of AI, and the difference matters
Copilot helps the person replying: summaries, drafts, and answers from your knowledge base, none of it sent until someone sends it. AI agents talk to customers directly, on the channels you publish them to.
- Both are grounded in your knowledge base, not the open web
- Agents are versioned, simulated, and published, so channels only run what you approved
- Every agent has a handoff step that carries a summary to the human who takes over
It fits the way you already work
Install apps from the marketplace or build private ones. Define your own records. Reach the whole thing from your own systems through the external API, webhooks, or the Samvaad MCP server.
- Apps get their own panel beside the ticket or conversation
- Custom entities for orders, devices, subscriptions, or whatever you track
- MCP means Claude, Cursor, and similar clients can work in your desk
Built for businesses that run on WhatsApp
Send more than text. Collect details with Flows inside the chat, show products in swipeable carousels, send one-time codes, and let Copilot draft the template before you submit it for approval.
Flows
Forms, bookings, and surveys that open inside WhatsApp, built on a visual canvas.
Carousel templates
Swipeable cards, each with its own image, text, and buttons.
One-time codes
Sign-in and verification messages with a copy-code button.
Copilot template drafts
Describe the message and Copilot drafts the template, carousel cards included, for you to review.
Quality at a glance
Each template's quality rating sits beside it, so you notice a problem before delivery does.
Consent that sticks
Customers choose what they hear about on their own preferences page, and your campaigns respect it.
Grow on social from the same workspace
Instagram is a publishing desk as well as an inbox, and your ad accounts connect right beside it. The people answering comments and the people running campaigns work from one place.
Plan and publish posts
Single images or carousels with alt text, published now or on a schedule.
Answer comments where they land
Instagram comments arrive in the inbox next to DMs, so replies come from the same team.
Run Meta ad campaigns
Image, video, and carousel creatives, results as they come in, and the leads your forms collect.
Manage Snapchat Ads
Campaigns, ad squads, creatives, and media from your own Snap account.
Copilot drafts the creative
Ad copy and a live preview, built from assets you already have.
From first touch to signed quote
Capture the lead on your website or import your list, reach out from your own mailbox, talk it through on any channel, then send the quote and collect the payment from the same workspace. Nothing to copy between a form tool, a CRM, an outreach tool, and a billing app.
A pipeline for new business
Leads on a board or a daily queue, with your own stages, fields, and weekly targets.
Outreach from your own mailbox
Email sequences from your Gmail or Outlook that pause the moment a lead replies.
Forms anywhere
Embed a form on your site, share a link, or send one inside a chat or ticket reply.
Know what brought them in
Every submission keeps its UTM source and ad click, on the contact and in your reports.
Quotes that price themselves
Catalog, bundles, price books, discounts, and GST or VAT, worked out as you add lines.
Signed online
Customers view, sign, and accept from a link sent by email or WhatsApp.
Order, invoice, paid
An accepted quote becomes a sales order, a tax invoice, and a payment link.
Copilot does the prep
A daily briefing on which leads to contact, and first drafts of forms, emails, and quotes.
Helpful AI, with a person always in reach
Copilot and AI agents do real work, and every part of it is something you can see, review, and hand back.
Drafts, not surprise sends
Copilot drafts replies, email and WhatsApp templates, and ad copy. Nothing goes out until someone sends it.
A human is one step away
AI agents hand the conversation to a person with a written summary, so the customer never starts over.
Usage you can see coming
Admins are told at 70% and 95% of AI usage, and again at 100%, so nobody is caught out.
Answers from your own knowledge
Both Copilot and AI agents answer from your knowledge base, not from guesses on the open web.
Customer details stay covered, and every look is on the record
Email addresses and phone numbers stay masked until an agent asks to see them. Each reveal is recorded with who, when, and which field, and the values themselves are never logged.
Masked by default
Lists and contact cards show masked details until someone chooses to reveal them.
Every reveal on the record
Who revealed what and when, kept in an audit trail you can review.
Roles that mean something
Permissions per module and per action, enforced in the interface and again at the API.
Sign-in your IT team accepts
SAML single sign-on and multi-factor authentication for your team.
Your workspace, your data
Every workspace keeps its own data, configuration, and limits, separate from everyone else.
Consent customers control
Customers choose what they hear about, and your campaigns respect it.
A marketplace and a community around it
Samvaads is not a closed box. Install what others have built, ask the people building it, or build it yourself.
App marketplace
Browse reviewed apps and install them into your workspace in a few clicks.
Browse apps ↗Developer community
Ask questions, share what you built, and join events run by the Samvaads team.
Join the community ↗Build your own
Public API and app SDK docs, private apps for your own workspace, and an MCP server for Claude, Cursor, and other MCP clients.
Read the docs ↗Up and running in an afternoon
- 01
Sign up
Create your account here and confirm your email. Your workspace lives on samvaads.com.
- 02
Connect your channels
Link WhatsApp, Instagram, email, and the website widget, then invite your team.
- 03
Turn on the automation
Add your knowledge, publish an AI agent, and start the journeys that follow up for you.
Ready to see it with your channels?
Sign up and we will reach out to set up your workspace, or book a walkthrough first. Both live here on sachdesk.com.