See who's on your website chat, and block abusive visitors
The contact card now shows a website visitor's location and visit details. Block a visitor or report abuse from the chat, and turn on automatic flagging of abusive messages.
What's new
What's new in Samvaads
New features, improvements, and fixes, as they ship. Get them by email once a month.
October 2026
AI Overview on chats, tickets, leads and contacts
A short summary card in the right pane, with recommended next steps, so you can catch up on a long conversation or record in seconds. Turn it on per screen.
Conversation quality reviews for people and AI
Score chats, tickets and AI conversations against your own checklist. Reviewers can adjust scores and leave coaching notes, and a quality dashboard sits next to CSAT.
Weekly AI improvement report
Every Monday, a report on how your AI agents did: questions they couldn't answer, articles drafted to fix that, and how conversation quality is trending.
Find the questions your knowledge base can't answer
A new Gaps tab groups the questions your AI agent, Copilot and help center couldn't answer, and drafts an article for each from how your team replied.
Follow up failed deliveries on WhatsApp
When a courier can't deliver, customers get a WhatsApp message to deliver again, change the address or return the parcel. No answer? A reminder, then an AI call, then a ticket.
Designed emails in lead sequences
Build sequence emails from blocks (headings, images, buttons) instead of plain text, preview them full screen, and let Copilot draft them for you.
Choose the page you land on after signing in
Each person can pick their own start page, and support and leads briefings now have separate switches.
Confirm cash-on-delivery orders on WhatsApp
New COD orders get a WhatsApp message with Confirm, Cancel and Change address buttons, with a reminder and an optional AI call if the customer doesn't reply.
