Our productSamvaads
One workspace for support and customer engagement: shared inbox, tickets, CRM, leads, journeys, campaigns, quotes, and AI, across every channel your customers use.
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Customers
Sell
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Run and extend
Two different thingsCopilot and AI agents
Copilot helps the person replying. AI agents reply to customers themselves. Both answer from your knowledge base and hand back to a human.
See how they differ
Copilot
- CopilotSummaries, drafts, and answers beside the agent
- Copilot metrics and promptsAsk about your numbers, get a chart, save what you reuse
AI agents
- AI agentsFlows you draw, simulate, publish, and deploy to channels
- Tools and MCPLet an agent call your HTTP endpoints or MCP tools mid-flow
Trust
- How we handle your dataGrounded answers, masked contact details, human handoff
- Knowledge baseThe articles Copilot and AI agents answer from
Go further
- Copilot vs. AI agents guideWhat each one should and should not be trusted to do
- ROI calculatorEstimate what AI agents and Copilot could save your team
Free playbooksGuides
Practical playbooks on omnichannel support, AI, customer journeys, WhatsApp, SLAs, and switching helpdesks.
Browse guides
Get started
- Sign upTell us about your team and we will set up your workspace
- Request a demoA walkthrough of the parts that matter to you
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SachDesk builds Samvaads: one workspace for omnichannel support, tickets, customer records, journeys, campaigns, and AI.

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