Coaching, edtech and training
Admissions and student support, in one place.
Enquiries arrive from ads, forms, and WhatsApp in waves around every batch. Samvaads gives counsellors one queue to work, calls and messages on the same record, and AI agents for the questions students ask every day.
Without one place for it
What usually goes wrong
Enquiries pile up after every ad
A campaign works, a few hundred forms arrive, and counsellors work through a spreadsheet while the warmest leads go cold.
Calls and chats live in different places
A counsellor speaks to a parent on the phone, a colleague replies on WhatsApp, and neither knows what the other said.
The same five questions all day
Fees, batch timings, and login help take up the time that counselling and real student problems need.
How Samvaads handles it
The same work, on one record
Each enquiry lands with its source attached
ExampleA student fills the course enquiry form from an ad. The lead is created with the campaign that brought them, assigned to a counsellor, and enrolled in a follow-up sequence.
- Forms on your site, by link, or inside a chat reply
- UTM and ad-click attribution kept as first and last touch
- Starting lead templates for education, with your own stages
Counselling calls on the same record
ExampleA parent calls the admissions number. The IVR routes them to an available counsellor, the call is recorded and transcribed, and the notes sit on the lead next to the earlier WhatsApp chat.
- Inbound and outbound calls, IVR menus, queues, and transfers
- Recordings and transcripts saved against the contact
- Wrap up a call as a ticket without retyping the context
Routine questions answered from your own articles
ExampleA student asks on WhatsApp when the next weekend batch starts. An AI agent answers from the published schedule article, and hands anything about refunds or complaints to a person.
- Knowledge-backed answers from articles your team controls
- Deploy to WhatsApp, the website widget, and other channels
- Handoff to a counsellor that carries a written summary
Announce a new batch to the right people
ExampleBefore a new batch opens, the team sends a WhatsApp template to enquiries from the last two months who did not enrol, and replies come back to the counsellor who owns each lead.
- WhatsApp, SMS, and email campaigns from the same lists
- Send to a filtered list of leads or a saved segment
- Replies land back in the inbox, on the right record
End to end
An admission, end to end
An example: a student enquires about a weekend data course.
The form is filled
The website form creates a lead tagged with the ad campaign and the course of interest.
A counsellor is assigned
The lead appears in a counsellor’s Today queue, and a welcome message goes out on WhatsApp.
The parent calls
The call is routed through the IVR, recorded, and logged on the same lead.
Questions are answered overnight
An AI agent answers questions about timings and fees from your own articles.
The lead converts
The counsellor moves the lead to enrolled, and it becomes a contact for student support.
Support carries on
Later login or certificate questions become tickets on the same student record.
What to measure
Numbers worth watching
- Time to first contact on new enquiries
- Enquiries cool quickly, so this is the number to watch after every campaign.
- Leads by source and stage
- Which ads and forms produce students, not just form fills.
- Conversations an AI agent resolves
- How much routine traffic is off the counsellors’ desks.
- Student CSAT on support tickets
- How enrolled students feel once the sale is done.
Watch these in Samvaads dashboards, or ask Copilot for them in plain words. To estimate what your own team could save, try the ROI calculator with your own volumes.
Try it now
See it in the live demo
The live demo is a sample home-goods store, so the names differ from your business, but the inbox, tickets, customer records, and Copilot work the same way. No sign-up needed.
See it with your own channels
Tell us how your team works today and we will walk you through the parts that matter to you.