Giving growing businesses one place for every customer journey
SachDesk is a product company in Hyderabad. We build Samvaads, one workspace where small and mid-sized businesses manage every customer conversation, from the first message to the follow-up.
Growing should not mean juggling five tools
Small and mid-sized businesses want to grow, but there is rarely a single place to manage the journey with their customers. They end up with a helpdesk, a CRM, a marketing tool, and something for AI, each with its own licence and its own copy of the customer.
The result is a broken experience for the customer and a quiet cost bleed for the business: more licences every year, and more gaps where a conversation or a follow-up falls through.
We started SachDesk as a SaaS integrator, connecting those tools for businesses. Doing that work up close showed us the real problem was not integration. It was fragmentation. So we built Samvaads: one place for the whole customer journey.
Today
With Samvaads
Every enterprise was once a small business. We want to help each one grow into an enterprise its customers love, and be the partner beside it the whole way.
One product, four jobs, and more to come
Samvaads brings together what growing teams otherwise buy separately.
Do the work
A shared inbox across every channel, tickets with owners and SLA clocks, a knowledge base, and dashboards that show where the queue actually stands.
Inbox and tickets →Know the customer
Contacts that hold every channel identity a person uses, accounts for the businesses behind them, and segments that keep themselves up to date.
Contacts and accounts →Keep in touch
Customer journeys that run on events and store activity, plus campaigns for WhatsApp, SMS, and email with a builder your marketing team can use.
Journeys and campaigns →Add the AI
Copilot drafts and summarizes for the agent. AI agents you design on a canvas reply to customers themselves, then hand back to a human.
Copilot and AI agents →We build in the open with the businesses who use Samvaads. The next job on the list comes from them.
We are just getting started
- 2023
Founded as a SaaS integrator
SachDesk starts out connecting helpdesks, CRMs, and marketing tools for businesses, and sees first-hand how much the fragmentation costs them.
- 2026
Launching Samvaads
One workspace for support and customer engagement, built from what we learned: every channel, tickets, CRM, journeys, campaigns, and AI in one place.
- Next
Our first customers
We are opening Samvaads to our first businesses. If you want to shape what comes next, this is the moment to join.
How we build
Built for growth, ready for scale
Simple enough for a small team to start with, and enterprise-grade for the day they get big, or for teams that already are.
The customer at the center
Every conversation, record, and journey stays connected, so no customer has to start over.
One place, not five
Fewer licences to juggle for the business, and one consistent experience for its customers.
Human and AI, together
AI takes on the busywork. People keep the judgement and the relationship.
Based in Hyderabad, building for everyone
17th FLOOR, House No.1-11/1708, AURUM PBEL CITY, NEAR KAAL MANDIR, Rajendra Nagar, Hyderabad, Rangareddy, Telangana, 500091
contact@sachdesk.com- Legal name
- SACHDESK TECHNOLOGY SERVICES PRIVATE LIMITED
- CIN
- U62099TS2023PTC174910
- Registered in
- Telangana, India
- Product
- Samvaads
Want to be one of our first customers?
Sign up and we will set up your workspace, or book a walkthrough first.