Start free with email, website chat and WhatsApp. Upgrade inside the product when you need more channels, campaigns and AI. Paid plans are priced per agent, per month.
Try the helpdesk basics with a small team
Free
14 days
Every channel your customers use, for a growing support team
₹999 / agent / month
billed annually+ 18% GST
Most popular
Support, marketing and AI automation on one platform
₹1,999 / agent / month
billed annually+ 18% GST
Custom objects, governance and the highest limits
From ₹3,499 / agent / month
billed annually+ 18% GST
* Voice works with VoIP providers that offer an API integration.
INR prices exclude 18% GST. USD prices are for customers outside India and carry no GST.
INR and USD are priced separately for each market, not converted at a daily exchange rate.
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Channels | ||||
| Website chat | ||||
| Custom channels (bring your own) | – | – | – | |
| Voice & IVR | – | – | ||
| SMS | – | – | ||
| – | ||||
| Facebook Messenger | – | |||
| Telegram | – | |||
| Slack & Microsoft Teams | – | |||
| Core | ||||
| Shared inbox | ||||
| Tickets | ||||
| Contacts & CRM | ||||
| Store connections (Shopify, WooCommerce) | ||||
| Knowledge base | ||||
| Help center | ||||
| Analytics | ||||
| Built-in dashboards | ||||
| Custom dashboards | – | – | ||
| Developers | ||||
| External API & MCP server | – | |||
| Custom apps | – | – | ||
| Custom objects | – | – | – | |
| AI | ||||
| Copilot Lite | – | |||
| Full Copilot | – | – | ||
| AI agents | – | – | ||
| Automation | ||||
| Workflows | – | – | ||
| Customer journeys | – | – | ||
| Rule automations | ||||
| Marketing | ||||
| WhatsApp, SMS & email campaigns | – | – | ||
| Snapchat Ads | – | – | ||
| Meta Ads | – | – | ||
| Web forms | – | |||
| Customization | ||||
| Custom fields & forms | ||||
| Sales | ||||
| Leads & outbound pipeline | – | – | ||
| LinkedIn posting (needs Leads) | – | – | ||
| Quotes, deals & product catalog (CPQ) | – | – | – | |
| Enterprise | ||||
| SSO / SAML | – | – | – | |
| Advanced branding & portals | – | – | – | |
Free gives up to 3 agents 14 days of access to email, website chat and WhatsApp, a shared inbox, tickets and the knowledge base. No credit card is needed. When the 14 days end your data is kept, and access can be extended if you need more time before choosing a plan.
Yes. Upgrade from inside the product whenever you are ready and pay by card, UPI or netbanking through Razorpay. Enterprise is set up with our team, so talk to us for a quote.
Either. Monthly billing lets you change seats month to month. Annual billing is paid for the year up front at a lower rate; annual prices on this page are shown per agent, per month.
INR prices exclude GST, which is added at 18% on your invoice. Customers outside India are invoiced in USD with no GST.
We price each currency separately for its market, so the USD price is not a conversion of the INR price and does not move with exchange rates.
A paid seat for a person who works tickets and the inbox. You can add seats as the team grows.
No. Bring the cloud telephony you already use — Exotel, TeleCMI/PIOPIY, or Plivo for India numbers, Twilio for international DIDs. You keep the provider contract; Samvaads handles the inbox, widget, IVR, and optional voice AI.
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