The customer workspace for every conversation and every follow-up
Samvaads is built for growing businesses whose customers message, call, and comment before they buy, book, or come back. It brings WhatsApp, Instagram, email, SMS, voice, and website chat into one inbox, with tickets, a customer record, journeys, campaigns, and AI that hands back to your team.
Or click through the live demo, no sign-up needed →- Messenger
- Telegram
- SMS
- Voice
- Website chat
- Slack
- Microsoft Teams
- Shopify
- WooCommerce
What you get that a stack of tools does not give you
Start free, live in an afternoon
Up to three agents on email, website chat, and WhatsApp with no credit card. Connect your channels, invite the team, and add your knowledge on the first day.
See plans →One workspace instead of five licences
Inbox, tickets, CRM, leads, journeys, campaigns, quotes, and AI share one customer record, so nobody copies details between tools and nothing falls through the gap.
Tour the platform →AI that works inside the system
AI agents answer from your knowledge base, call your own tools to look up orders and bookings, and hand the conversation to a person with a written summary.
Copilot and AI agents →Made for businesses that run on WhatsApp
Flows inside the chat, carousel and one-time code templates, quality ratings at a glance, and Copilot drafting the template before you submit it.
WhatsApp tools →Privacy on by default
Emails and phone numbers stay masked until an agent asks to see them, every reveal is recorded, and each workspace keeps its own data, separate from everyone else.
How we handle data →Priced for India, and beyond
Per-agent plans in INR with GST invoices, or in USD outside India. Pay by card, UPI, or netbanking, and keep the telephony provider you already use.
Pricing details →Capture, resolve, keep in touch
If your customers talk to you before they buy, every conversation is a chance to win or keep them. Samvaads is built around the three moments that decide it.
Capture
Messages, comments, calls, form fills, and ad leads land in one inbox with their source attached, so no enquiry sits unanswered in someone’s phone.
Resolve
AI agents take the routine questions, tickets carry owners and SLA clocks for the rest, and Copilot drafts the reply for the person sending it.
Keep in touch
Journeys follow up on store events and customer activity, and campaigns reach the right segment on WhatsApp, SMS, and email, within the consent customers gave.
Everything the conversation needs, in one place
Every channel in one queue
WhatsApp, Instagram, Messenger, Telegram, SMS, email, the website widget, and phone calls arrive in the same inbox with the whole history attached. Turn any conversation into a ticket without losing a message.
See the inbox →From chat to a call when it helps
Customers can call the WhatsApp number they already chat with, or your business number through Exotel, TeleCMI, Plivo, or Twilio. Your team or a voice AI agent answers, and every call sits in the same timeline as the chats, with its transcript.
Channels and voice →One customer record, every identity
A contact holds every phone number, email, and social handle a person uses, with the account behind them, their tickets, and their activity, so nobody asks the customer to start over.
Contacts and accounts →AI agents that finish the job
Draw the flow on a canvas, simulate it, and publish it to the channels you choose. Agents answer questions, qualify leads, look up orders through your tools, and route to the right person.
AI agents →Ads and social in the same workspace
Publish to Instagram, answer comments next to DMs, run Meta and Snapchat ad campaigns, and keep the UTM source and ad click on every lead your forms collect.
Social and ads →See where conversations get stuck
Response times, workload, SLA attainment, and CSAT out of the box, or ask Copilot about your numbers and get a chart back.
Dashboards →Grow without starting over
Add channels, teams, roles, and custom records as you grow. Install apps from the marketplace, or reach everything through the external API, webhooks, and the Samvaad MCP server.
Apps and APIs →Be one of the businesses that shapes it
We are opening Samvaads to our first customers. That means talking to the people who build it, onboarding with our team beside you, and seeing the features you ask for on the roadmap.
Set up with you
We review every sign-up and help you connect channels, import contacts, and publish your first AI agent.
Talk to the builders
Questions go to the team that writes the product, not a ticket queue three levels away.
Your roadmap too
What early customers need is what we build next.
Grow with every conversation
Start free, or book a walkthrough with your own channels.