SachDesk Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of https://sachdesk.com (the “Website”), operated by SachDesk Technology Services Private Limited (“SachDesk”, “we”, “us”, or “our”), a company incorporated in India (CIN U62099TS2023PTC174910).
SachDesk builds and operates Samvaads, a multi-tenant SaaS product for customer support and engagement. These Terms cover the Website and related marketing, demo, and signup flows. Paid use of Samvaads may also be governed by a separate order form, subscription agreement, or data processing addendum (“Service Agreement”). If a Service Agreement conflicts with these Terms for that paid Service, the Service Agreement controls for that conflict.
By using the Website, you accept these Terms. If you do not agree, do not use the Website.
Related policies
Eligibility
The Website is intended for businesses and individuals who have reached the age of legal majority and can enter a binding agreement under applicable law. If you do not qualify, you may not use the Website.
Accounts, demos, and interest registration
You may submit contact, demo, or signup forms on the Website. You agree to provide accurate information and to keep it reasonably up to date. We may decline, delay, or cancel provisioning of a Samvaads workspace at our discretion, including where information appears incomplete, fraudulent, or outside our supported use cases.
Access credentials for Samvaads (when issued) are for your organisation only. You are responsible for activity under your accounts and for keeping credentials confidential.
Acceptable use
You agree not to:
- Use the Website or Services unlawfully or in violation of these Terms
- Misrepresent your identity or the origin of information you submit
- Place false, misleading, or harmful content on the Website
- Attempt to disrupt, overload, probe, or reverse engineer the Website, SachDesk systems, or Samvaads except as allowed by law
- Upload malware or content that infringes others’ intellectual property or privacy rights
- Scrape, harvest, or extract data from the Website by automated means without our prior written permission (ordinary search-engine indexing is allowed)
- Use the Website to send unsolicited advertising or spam, except via channels we expressly provide for business enquiries
- Frame the Website or use framing techniques to enclose our content without our prior written consent
- Use Samvaads (when provided) to transmit unlawful content, abuse messaging channels, or violate third-party platform rules (for example Meta / WhatsApp policies)
We may suspend or restrict access to the Website or related Services if we reasonably believe these Terms have been violated or that continued access creates security, legal, or operational risk.
Intellectual property
The Website, Samvaads product branding, software, designs, text, graphics, and related materials (the “Content”), and the trademarks and logos therein (the “Marks”), are owned or licensed by SachDesk and are protected by applicable intellectual property laws. Except as expressly allowed in these Terms or a Service Agreement, you may not copy, modify, distribute, sell, or commercially exploit the Content or Marks without our prior written permission.
We grant you a limited, revocable, non-exclusive licence to access and use the Website for lawful business evaluation and information purposes. No other rights are granted.
Your content
“Your Content” means materials you submit through the Website (for example form messages, feedback, or materials you share for a demo). You retain ownership of Your Content. You grant SachDesk a non-exclusive, worldwide, royalty-free licence to use, store, and process Your Content as needed to respond to you, provide requested Services, improve our offerings, and comply with law.
You represent that you have the rights needed to submit Your Content and that it does not infringe others’ rights. We may remove Your Content from the Website if we believe it violates these Terms or applicable law.
Customer data processed inside a provisioned Samvaads workspace is handled under our Privacy Policy, our Data Processing Addendum (which forms part of these Terms for Samvaads customers), any applicable Service Agreement, and our Subprocessors list.
Third-party links and services
The Website may link to third-party sites or rely on third-party services (for example payment processors, channel platforms, or analytics). Those parties have their own terms and privacy practices. SachDesk is not responsible for third-party sites or services you choose to use.
Publicity
If you become a paying Samvaads customer, you grant SachDesk a limited right to identify your organisation as a customer on our websites and marketing materials, unless your Service Agreement says otherwise or you notify us in writing that you opt out.
Electronic communications
Visiting the Website, sending us email, and completing online forms are electronic communications. You consent to receive electronic communications from us related to your enquiries and the Services, and agree that notices we provide electronically satisfy any requirement that such notices be in writing, to the extent permitted by law.
Disclaimer of warranties
The Website and related marketing materials are provided “as is” and “as available.” To the fullest extent permitted by law, SachDesk disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Nothing on the Website is professional advice. Product descriptions may change; features shown in demos or mockups may not match a particular plan or configuration.
Limitation of liability
To the fullest extent permitted by law, SachDesk and its directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, arising from your use of (or inability to use) the Website or related Services, whether based on contract, tort, or any other theory, even if advised of the possibility of such damages.
To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Website under these Terms will not exceed the greater of (a) the amounts you paid us for Website-related paid services in the three months before the claim, or (b) INR 5,000. Separate liability caps in a Service Agreement apply to paid Samvaads subscriptions.
Indemnity
You will indemnify and hold harmless SachDesk from claims, damages, and reasonable legal fees arising from your breach of these Terms or from Your Content, to the extent permitted by law.
Suspension and termination
We may suspend or terminate access to the Website or related Services at any time if we reasonably believe it is necessary for security, legal compliance, abuse prevention, or operational reasons. Upon termination, you must stop using the Website and destroy copies of Content you are not otherwise licensed to keep. Provisions that by nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive termination.
Closing a Samvaads workspace
This section applies only to Samvaads workspaces. It does not affect your use of this Website or any other SachDesk service.
- Requesting closure. An owner of a Samvaads workspace may ask us to close it from the workspace’s settings. We confirm the request with a code sent to the owner’s email address and review it before it takes effect. You may withdraw the request until it is approved. We may also close a workspace when a Service Agreement ends, or as described under “Suspension and termination” above.
- Read-only period. Once a closure is approved, the workspace stays available in read-only mode for 30 days. During that time you can sign in, view your data and download a copy of it, but nothing new can be created or changed. You can ask us to cancel the closure during this period. Recurring billing stops when the closure is approved.
- After closing. When the read-only period ends, the workspace is closed and can no longer be accessed. Connected channels, apps and API keys are disconnected. We keep the workspace’s data for a further 30 days, during which we can reopen the workspace at your request.
- Permanent deletion. After those 30 days we permanently delete the workspace’s data, as described in our Privacy Policy. Deleted data cannot be recovered.
- Your workspace address. The workspace’s address (for example company.samvaads.com) stays reserved after closure and may be assigned again only to the same organisation.
- Shorter timelines. We may shorten or skip the read-only period where the law requires it or where the workspace was used in breach of these Terms. Where a Service Agreement sets different closure terms, the Service Agreement controls.
Changes to these Terms
We may update these Terms from time to time. The “Last updated” date at the top will change when we do. Continued use of the Website after changes become effective constitutes acceptance of the updated Terms. Material changes to paid Services will be handled as stated in the applicable Service Agreement.
Governing law and disputes
These Terms are governed by the laws of India. Courts in Hyderabad, Telangana, India will have exclusive jurisdiction, subject to any mandatory consumer or other protections that cannot be waived by contract.
General
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a corporate reorganisation or sale of assets. These Terms, together with the policies linked above and any applicable Service Agreement, are the entire agreement between you and SachDesk regarding the Website.
Contact
Questions about these Terms: contact@sachdesk.com or our contact form.