Travel, hotels and homestays
Guests ask everywhere. Answer from one place.
Guests message on WhatsApp, DM on Instagram, and call the front desk, often about the same booking. Samvaads keeps every guest on one record, sends group quotes they can sign online, and keeps them informed before they arrive.
Without one place for it
What usually goes wrong
Every property has its own phone
Booking questions arrive on the front-desk phone, a manager’s WhatsApp, and Instagram, and nobody can see the full picture.
Group enquiries take days
A wedding or offsite needs a custom quote. It gets built by hand, emailed as a PDF, and chased for a week.
Guests ask the same things before arrival
Directions, check-in time, and parking questions arrive the night before, all at once.
How Samvaads handles it
The same work, on one record
One guest record across every channel
ExampleA guest DMs on Instagram about a room, then calls to confirm. The call and the DM sit on one contact, so the person on the phone already knows which dates they asked about.
- WhatsApp, Instagram, email, the widget, and calls in one inbox
- IVR and queues across properties
- Recordings and transcripts on the guest’s record
Group bookings quoted and signed online
ExampleA company asks for twelve rooms and a meeting hall. The manager builds a quote with the rooms, the hall, and taxes, sends the link on WhatsApp, and the company signs it in the browser.
- Quote from a chat or a lead, and drop the link into your reply
- Discounts, charges, and taxes worked out as you go
- Revisions on record, then an invoice and payment link
Answer arrival questions before they are asked
ExampleTwo days before check-in, a journey sends directions, check-in time, and a WhatsApp Flow to share the arrival time. After checkout, it asks for a review.
- Journeys triggered by your booking system through the API
- WhatsApp Flows for forms that open inside the chat
- Replies land back in the inbox on the guest’s record
End to end
A group stay, end to end
An example: a company books a team offsite at a homestay.
The enquiry arrives on WhatsApp
It lands in the shared inbox and becomes a lead for the group-bookings manager.
The quote goes out
Rooms, meals, and the hall are priced with taxes and sent as a link in the same chat.
The guest signs online
The accepted quote becomes an invoice with a payment link.
Pre-arrival updates
A journey sends directions and asks each guest for their arrival time through a WhatsApp Flow.
A request during the stay
A guest asks for an early checkout on WhatsApp. It becomes a ticket for the front desk.
Feedback after checkout
A CSAT survey and a review request go out once the stay ends.
What to measure
Numbers worth watching
- First reply time on booking enquiries
- Guests book with whoever answers first.
- Group quotes sent and accepted
- Where group revenue is won or lost.
- Requests raised during a stay
- What guests need that your pre-arrival messages could answer sooner.
- CSAT after checkout
- How the stay felt, tied to the requests made during it.
Watch these in Samvaads dashboards, or ask Copilot for them in plain words. To estimate what your own team could save, try the ROI calculator with your own volumes.
Try it now
See it in the live demo
The live demo is a sample home-goods store, so the names differ from your business, but the inbox, tickets, customer records, and Copilot work the same way. No sign-up needed.
See it with your own channels
Tell us how your team works today and we will walk you through the parts that matter to you.