Samvaads for marketing teams
Campaigns that know what support and sales know.
Send on WhatsApp, SMS, and email to segments built from the same customer record your support and sales teams use. Journeys follow up on their own, and every reply comes back to the shared inbox.
Without one place for it
What usually goes wrong
Lists that are out of date
The campaign tool has last month’s export, so people who complained yesterday get a promotion today.
Replies with nowhere to go
A WhatsApp broadcast gets hundreds of replies, and they land on one phone nobody is watching.
No idea what worked
The form, the ad, and the sale are in different tools, so nobody can say which campaign brought the customer in.
How Samvaads handles it
The same work, on one record
One builder for WhatsApp, SMS, and email
ExampleFor a new collection, the team sends a WhatsApp carousel to customers who bought last season and agreed to hear from you. The replies land in the shared inbox for support to pick up.
- WhatsApp templates, two-way SMS, and a drag-and-drop email builder
- Live segments and lead lists, with preferences that campaigns respect
- Per-send results and a rerun for the ones that failed
The follow-up runs itself
ExampleA cart is abandoned on the Shopify store. A journey waits two hours, sends a WhatsApp reminder, and branches on whether she bought.
- Waits, branches, and sends on a visual canvas
- Started by Shopify and WooCommerce events, your own API, or a schedule
- Per-step performance you can watch before you scale it up
Know what brought them in
ExampleA Meta ad sends people to a short form on your site. Each submission keeps its UTM source and ad click on the contact, and a journey sends a WhatsApp welcome the same minute.
- Web forms with first and last touch UTM and ad-click attribution
- Instagram publishing, with comments answered in the inbox
- Meta and Snapchat ad campaigns from your own accounts
More than text on WhatsApp
ExampleA booking Flow opens inside WhatsApp, collects the date and the address, and drops the answers on the contact without a website visit.
- Flows, carousel templates, and one-time codes
- Copilot drafts the template before you submit it for approval
- A preferences page where customers choose what they hear about
End to end
A launch campaign, end to end
An example: a store launches a new collection to past buyers.
Build the segment
Customers who bought last season and agreed to WhatsApp messages, kept up to date on its own.
Draft the template
Copilot drafts a carousel with one card per product, for you to review and submit.
Send and watch
Per-send results come in, and the failed sends can be run again.
Replies reach a person
Questions land in the shared inbox on each customer, for support to answer.
The journey follows up
People who clicked but did not buy get a reminder two days later.
What to measure
Numbers worth watching
- Delivered, read, and replied by campaign
- Which messages people actually open and answer.
- Journey step performance
- Where people drop out of the flow.
- Leads and contacts by UTM source
- Which ads and links bring people in.
- Opt-outs per send
- Whether you are sending too much, to the wrong people.
Watch these in Samvaads dashboards, or ask Copilot for them in plain words.
Try it now
See it in the live demo
The live demo is a sample store with invented data. No sign-up needed.
See it with your own channels
Tell us how your team works today and we will walk you through the parts that matter to you.