Can Samvaads AI agents handle real customer conversations without making things up?

What keeps answers grounded

• Your knowledge, not the internet. Answers come from the articles in your knowledge base.
• Your data, through your tools. Agents look up orders and bookings by calling your HTTP endpoints or MCP tools, rather than guessing.
• A flow you approved. Agents are versioned, simulated, and published, so channels only run what you signed off.
• A human one step away. Every agent has a handoff that carries a summary to the person who takes over.

Try one on the AI page: it runs sample order, return, and booking scenarios in your browser.