Does Samvaads replace our CRM, or work alongside it?

Samvaads keeps one customer record across every channel, with accounts for the businesses behind them, a lead pipeline with your own stages, and quotes that become orders and tax invoices. Custom records cover what you track beyond that, such as orders, devices, or subscriptions.

If your company standardises on another CRM, Samvaads can sit beside it as the conversation layer. Sync data through the external API and webhooks or a private app.