What does Samvaads include?

Samvaads is one workspace built from four parts that share the same customer record:

• Do the work: the inbox, tickets and SLAs, the knowledge base, internal threads, and dashboards.
• Know the customer: contacts that hold every channel identity, accounts, and segments.
• Keep in touch: journeys, campaigns on WhatsApp, SMS, and email, web forms, leads, and quotes.
• Add the AI: Copilot for the person replying, and AI agents that reply to customers themselves.

Which parts you get depends on your plan; pricing has the full comparison. The product page walks through each part.