Who is Samvaads best suited for?

Samvaads fits small and mid-sized teams, from a handful of agents to several departments, where conversations happen on WhatsApp, Instagram, email, the website, and the phone, and where the same customer turns up on more than one of them.

Teams that get the most out of it

• Support teams that need a shared inbox, tickets with owners and SLA clocks, and a knowledge base.
• Sales teams that work leads from forms, ads, and chats, and send quotes and invoices from the same place.
• Marketing teams that run WhatsApp, SMS, and email campaigns and customer journeys on store events.
• Businesses that run on WhatsApp, such as retail, education, travel, healthcare, and services.

See how different industries set it up on the use cases page.