Which WhatsApp features does Samvaads support?

• Flows: forms, bookings, and surveys that open inside WhatsApp, built on a visual canvas.
• Carousel templates: swipeable cards, each with its own image, text, and buttons.
• One-time codes: sign-in and verification messages with a copy-code button.
• Copilot drafts: describe the message and Copilot drafts the template for you to review before submitting.
• Campaigns and journeys that send on WhatsApp alongside SMS and email, within the consent customers gave.
• AI agents published to your WhatsApp number, with a handoff to your team.
• WhatsApp calls: customers call the number they chat with, and your agents or a voice AI agent answer. See how to set it up.

Read the WhatsApp business support playbook for how to run support on WhatsApp well.